Terms of service

Saza Pets – Terms & Conditions

Welcome to Saza Pets!
By visiting or making a purchase on our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Definitions

Consumer: An individual purchasing vases, planters, and related home accessories for personal, non-commercial use.
Distance Contract: A purchase agreement completed remotely through our website.
Durable Medium: A method of storing information unchanged (e.g., email).
Right of Withdrawal: You may return your purchase within 14 days of receiving your item(s), subject to certain exclusions (e.g., personalized or made-to-order pieces).

2. Applicability

These Terms apply to all purchases made through the Saza Pets website.
By placing an order, you acknowledge and accept these Terms.
If any clause conflicts with your local consumer protection laws, the version that offers greater protection to you will apply.

3. Company Information

Business Name: SAZA-FASHION LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG
Registration Number: 79224910

4. Our Offer

At Saza Pets, we promise to:

  • Provide clear, accurate product descriptions and high-quality imagery of our vases, planters, and decorative accessories (including materials, sizes, and finishes).

  • Offer transparent pricing with applicable taxes and shipping costs displayed at checkout.

  • Occasionally feature promotions or special offers that may be updated without prior notice.

5. Order Process

  • A purchase contract is established once your payment is successfully processed.

  • You will receive an order confirmation via email.

  • All transactions are processed through secure, encrypted payment gateways.

  • We reserve the right to cancel orders due to pricing errors, out-of-stock items, or suspected fraudulent activity.

6. Right of Withdrawal

  • You may cancel your order within 14 days of receiving your item(s).

  • To request a return, please contact our support team via the email listed on our Contact page within the cooling-off period.

  • Returned items must be unused, in original packaging, and include all tags or accessories.

  • Exclusions: Custom-made, personalized, or limited-edition products are non-returnable unless defective.

  • Refunds are processed within 14 days after we receive and inspect the returned item(s).

7. Returns & Refunds

  • Return shipping is the customer’s responsibility unless the product is damaged, defective, or incorrect.

  • Refunds will be issued to the original payment method used during purchase.

  • Items showing signs of use, alteration, or damage not caused during transit are ineligible for return unless faulty.

8. Pricing

  • All prices are listed in USD.

  • Promotional pricing is valid only during the promotional period.

  • Saza Pets reserves the right to correct pricing errors at any time.

  • International buyers are responsible for customs duties, import taxes, or additional local charges.

9. Product Quality & Warranty

  • Each piece is inspected for quality and described accurately.

  • Claims for damaged or faulty products must be submitted within 14 days of delivery.

  • Warranty excludes:

    • Normal wear and tear

    • Damage from improper use or care

    • Exposure to harsh chemicals or water

    • Unauthorized modifications or repairs

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout — please ensure accuracy before confirming your purchase.

  • Standard delivery typically occurs within 7-10 days, unless otherwise stated.

  • You’ll be notified promptly if any delays occur.

  • If an item becomes unavailable after ordering, you will be offered an alternative or a full refund.

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment options shown at checkout.

  • For billing inquiries, please contact our support team.

12. Complaints & Support

  • Any concerns should be reported within 7 days of receiving your order.

  • Our support team aims to respond within 14 business days.

  • Valid claims may result in a replacement, repair, or refund.

13. Dispute Resolution

We strive to resolve any issues fairly and informally.
If a resolution cannot be reached, disputes may be referred to a mutually agreed independent mediator.

14. Force Majeure

We are not responsible for delays or failures resulting from events beyond our control — including natural disasters, strikes, governmental restrictions, or technical disruptions.

15. Governing Law

These Terms are governed by the laws of Hong Kong SAR, unless your local consumer protection laws grant you additional rights.

16. Changes to Terms

Saza Pets may revise these Terms & Conditions periodically.
The most recent version will always be published on our website and take effect immediately upon posting.