Refund policy

Saza Pets – Return & Refund Policy

At Saza, your satisfaction is our top priority. If something isn’t quite right with your new vase, planter, or decorative piece, we’re here to make it right — quickly, clearly, and with care.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

🟢 You contact us within the return window
🟢 The item is unused, in its original packaging, and in resalable condition
🟢 The item arrived damaged, incorrect, or defective

🚫 Non-Refundable Items

We are unable to accept returns for:

❌ Customized or made-to-order items (e.g., personalized finishes or limited-edition designs)
❌ Items that have been used, installed, or damaged due to mishandling

📝 How to Request a Return

To start a return, please contact our support team with the following details:

📦 Your order number
🗒 A short description of the issue
📸 Clear photos of the product and packaging (if applicable)

Once we receive your request, we’ll review it and guide you through the next steps.

🔄 Return & Refund Process

1. Review & Approval
Our team will evaluate your request and may reach out for additional details.

2. Return Instructions
If approved, you’ll receive the return address and packaging guidelines.
📦 Return shipping is the customer’s responsibility unless the item was incorrect or faulty.

3. Refund Processing
Once your return is received and inspected, we’ll issue a refund to your original payment method.
⏳ Refunds are typically processed within 5–7 business days, depending on your payment provider.

📌 Important Notes

  • Returned items must be unused and in original condition.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

  • Returns that do not comply with this policy may be declined.

  • Excessive or suspicious return activity may result in an account review.

💬 Need Help?

We’re here to make every step simple and stress-free.
If you have questions about returns, replacements, or order concerns, please visit our Contact page — the Saza Pets team is always ready to assist and ensure your experience is as elegant and effortless as your space.

Business Name: SAZA-FASHION LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG
Registration Number: 79224910